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Healing Touch Psychological Counselling Centre (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

When you interact with us through our website or services, we may collect the following information:

• Personal Information: Name, email address, phone number, and details you provide in forms (such as lead forms, booking forms, or inquiries).

• Session-related Information: Notes, preferences, and details shared voluntarily during therapy or counselling sessions.

• Technical Information: IP address, browser type, device details, and usage data for website analytics.

2. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and provide requested services.

• Schedule and manage appointments or therapy sessions.

• Share resources, updates, and wellness-related communications (if you opt-in).

• Improve our website, services, and client experience.

• Comply with legal or regulatory requirements.

3. Confidentiality of Counselling Services

We uphold strict confidentiality regarding all client information shared during counselling and therapy sessions.

• Information is never disclosed to third parties without your consent.

• Exceptions apply only where disclosure is legally mandated (e.g., risk of harm, court orders, or statutory requirements).

4. Data Sharing & Third Parties

• We do not sell, rent, or trade your personal information.

• Limited data may be shared with trusted service providers (e.g., payment gateways, email platforms) solely to deliver services.

• All third parties are required to maintain confidentiality and data protection standards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Depending on your location (including India, EU under GDPR, or other regions), you may have rights to:

• Access, correct, or delete your personal data.

• Withdraw consent at any time.

• Request information about how your data is processed.

To exercise these rights, please contact us using the details below.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to enhance user experience. You can control cookie preferences through your browser settings.

8. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Healing Touch Psychological Counselling Centre
D-103, Gautam Complex, Sector-11, CBD-Belapur, Navi Mumbai
📞 +91 9820200399
📧 healingtouchatu@gmail.com